Return & Refund Policy

At DEERC, we want you to be satisfied with your purchase. This policy explains how we handle returns, refunds, cancellations, exchanges, replacements, and warranty-related requests for orders placed through our official online store.

Nothing in this policy limits any consumer rights provided by applicable law.

Returns & Refunds

To request a return, refund, exchange, replacement, or other after-sales support, please contact DEERC Customer Support or submit a request through your customer account.

Please provide your order number, a brief description of the issue, and photos or videos if applicable.

Our support team will review your request and provide the appropriate solution and return instructions if needed.

Please do not return any product before receiving return instructions from us. Products returned without prior instructions may experience processing delays.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once an order has entered fulfillment or has shipped, cancellation may no longer be available. If the order has already shipped, please contact our support team for available options.

Return Shipping

If a return is approved, we will provide the return address and shipping instructions.

For confirmed defective, damaged, or incorrect products, DEERC may cover the applicable return shipping cost. For other returns, customers may be responsible for return shipping where permitted by law.

Refunds

Approved refunds are generally issued to the original payment method.

If a return is required, the refund may be processed after the returned product has been received and reviewed. Your bank or payment provider may require additional time to complete the refund.

Exchanges, Replacements & Warranty

If your product is defective, damaged, incorrect, or has another confirmed quality-related issue, please contact DEERC Customer Support.

Depending on the situation, available solutions may include troubleshooting, replacement parts, repair, exchange, replacement, refund, or other appropriate support.

Warranty-related requests will be handled according to DEERC's applicable warranty and after-sales support terms.

EU Right of Withdrawal

If you are a consumer in the European Union and your purchase qualifies for the statutory right of withdrawal, you generally have 14 days from receipt of the goods to withdraw from an eligible online purchase.

Please contact us within the applicable period and follow the return instructions provided. Refunds and return shipping responsibilities will be handled in accordance with applicable law.

Return Conditions & Address

Some requests may require additional review, including products that have been damaged, modified, altered, or are missing parts for reasons unrelated to a product defect.

Gift cards, digital products, final sale items, or other specially restricted products may not qualify for voluntary returns where permitted by law.

Please do not send products to any address without prior return instructions. Once your request is approved, we will provide the correct return address and instructions.

Consumer Rights & Policy Updates

Consumer rights may vary by country or region. Where applicable law provides additional rights or protections, those requirements will apply.

DEERC may update this policy from time to time. The latest version published on this page will apply.