Buying and assembly experience: I bought the car as a gift for my son. The packaging, instructions and accessories were more than satisfactory. Extra battery and body clips came in handy as you tend to lose those!Performance: I was surprised with the sturdiness of the product! We made makeshift ramps and slopes for jumps in the backyard and this car took all the blows confidently. 100% speed is basically INSANE! My son and I were just ecstatic. The Oil filled shocks are especially good for going over the bumps and steering is pretty accurate and linear. The car worked really good for about 4-5 weeks.Issues: After 5 weeks, the basic motion of the car felt restricted like something was either broken in the driveshaft or motor was not working well. The battery started dying in few minutes or slow movement. I tried checking the battery connections and it was getting very hot every time we tried using the car.Customer service: I contacted them over the email and the call. I explained the issue over the phone and also sent photos and videos of what seems to be wrong. We both came to first conclusion that the motor may the issue. Without any hesitation, the customer rep sent over a new motor. Since it was coming from overseas, it took about 12 days to arrive but I was happy that they were very open to resolve the issue. I replaced the motor but the problem did not go away. I emailed them again and the rep said we will send over a new product and I can keep the damaged one as they could not fix the issue. I was more than happy to hear that! The new package came within a week and it's been working really good for last few weeks.Summary: The RC car is absolutely bang for the buck for every age. Really great performance and A++ ratings for the customer service. They really respond within few hours and actually want to help you instead of trying to find ways to get out of warranty fixes. Highly recommended!